Question 1

When will my order ship?

Accepted Answer

Orders are picked and dispatched within one to two business days. You will get an email with tracking as soon as the parcel is on its way.

Question 2

How long does delivery take?

Accepted Answer

Inside the US, most orders arrive within five to twelve business days after dispatch. Remote addresses occasionally take a little longer.

Question 3

Do you ship outside the US?

Accepted Answer

Not at the moment. We ship within the United States only.

Question 4

Can I change my address after ordering?

Accepted Answer

If the order has not shipped yet, email us straight away and we will update it. Once it is with the carrier we cannot redirect it.

Question 5

What is your return window?

Accepted Answer

Thirty days from delivery. Items need to be unused and in their original packaging, for hygiene reasons.

Question 6

How do I start a return?

Accepted Answer

Email us with your order number and what you would like to return, and we will send instructions.

Question 7

When will I see my refund?

Accepted Answer

Refunds are issued once the return arrives and is checked, and usually land back on your card within five to ten business days.

Question 8

How do I pick the right pillow height?

Accepted Answer

Side sleepers generally want a higher pillow, back sleepers medium, and front sleepers low. If you move between positions, an adjustable fill lets you set it yourself.

Question 9

Can covers be washed?

Accepted Answer

Yes. Covers are removable and machine washable on a cool, gentle cycle. Air-dry rather than tumble-drying on high heat.

Question 10

How often should pillows be replaced?

Accepted Answer

Every one to two years for most fills. If it stays folded when you bend it in half, it has lost its support.

Frequently asked questions

Orders and delivery

Returns and refunds

Products